Contact information

Contact Us

We’re here to help!

If you have any questions about our products, orders, shipping, returns, or anything else, please feel free to contact the VELUNA team. We will do our best to assist you as soon as possible.

Customer Support

Email:
zyao94168@gmail.com

Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (PST)

Response Time:
We usually respond within 24-48 business hours.


Order Support

When contacting us about an order, please include:

  • Order number;
  • Name used for the order;
  • Email address used at checkout;
  • Description of your request;
  • Photos or videos (if related to product issues).

Providing complete information helps us resolve your request faster.


Business Information

Brand Name:
VELUNA

Website:
velunah.com

Email:
zyao94168@gmail.com


Important Notice

For order-related questions, please contact us through email before submitting payment disputes or chargebacks. Our team is committed to helping resolve any issues and providing the best possible shopping experience.

Thank you for choosing VELUNA.