Shipping policy

Shipping Policy

At VELUNA, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and related information.


1. Order Processing Time

All orders are processed within:

2-5 business days

after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays;
  • Processing time is separate from shipping time;
  • During holidays, promotions, or peak seasons, processing times may be extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.


2. Shipping Rates

We offer the following shipping options:

Standard Shipping

  • Shipping Fee: $6.99
  • Free Shipping: Orders over $49

Shipping fees will be calculated and displayed at checkout.


3. Estimated Delivery Time

United States Orders:

Standard Shipping:
7-15 business days

Please note that delivery times are estimates and may vary due to:

  • Customs clearance;
  • Carrier delays;
  • Weather conditions;
  • Holidays;
  • Other circumstances beyond our control.


4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Please allow 3-7 business days for tracking information to update after shipment.


5. Customs Duties and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees required by local authorities.

VELUNA is not responsible for delays or additional charges caused by customs procedures.


6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please contact us as soon as possible if you need to update your shipping address.

Once an order has been shipped, we cannot guarantee that changes can be made.

VELUNA is not responsible for:

  • Incorrect addresses provided by customers;
  • Failed deliveries caused by inaccurate information;
  • Packages returned due to customer address errors.


7. Lost, Delayed, or Stolen Packages

VELUNA is not responsible for packages that:

  • Are confirmed as delivered by the carrier but cannot be located;
  • Are lost or stolen after delivery confirmation.

If your package is delayed or has tracking issues, please contact us and we will assist you in checking the shipment status.


8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within:

48 hours after delivery

with:

  • Order number;
  • Photos or videos showing the issue;
  • Photos of the packaging.

We will review your request and provide an appropriate solution.


9. Contact Us

If you have any questions about shipping, please contact us:

Email:
zyao94168@gmail.com

Brand:
VELUNA


By placing an order with VELUNA, you acknowledge and agree to this Shipping Policy.