Refund policy
Return & Refund Policy
At VELUNA, we want you to love your nails. Due to hygiene and safety reasons, we have specific guidelines for returns and refunds.
1. Returns
We accept returns within 14 days after delivery if:
- The item is unused, unworn, and in its original packaging.
- The nail set has not been applied, tested, or altered.
- All accessories and packaging must be included.
Due to hygiene reasons, opened, worn, applied, or used press-on nails cannot be returned or exchanged.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:
- Order number
- Photos or videos showing the issue
- Photos of the packaging
We will review your request and provide a replacement or refund if approved.
3. Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method. Shipping fees are non-refundable.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
5. Final Sale Items
The following items are not eligible for returns:
- Used or applied press-on nails
- Customized nail sets
- Discounted/final sale products
6. Order Cancellation
Orders can be cancelled within 6 hours after purchase. After this period, your order may already be processed and cannot be cancelled.
By placing an order with VELUNA, you agree to our Return & Refund Policy.